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EjectWise is designed to make stubborn drive ejects understandable. Support should be just as clear.
EjectWise Support
These are the best first steps if EjectWise is not behaving as expected.
A drive will not eject
Let EjectWise finish scanning, review the app or process shown, release the related file or folder, then use Retry Eject.
No blocker is shown
Some system-level activity may not resolve to a normal user app. Refresh the drive list, close active file operations, backups, or indexing tasks, then try again.
A connected drive is missing
Click Refresh so EjectWise rescans the external storage currently mounted by macOS.
Terminal is shown as the blocker
A shell can keep a drive busy if its current working folder is on that drive. Change the shell to another folder, then retry the eject.
The app will not open
Make sure EjectWise was copied into Applications from the official notarized DMG. Re-download the installer if the file appears incomplete.
Purchase or download issue
Use the purchase email and order information from the Tom Glander Digital store when contacting support.
Contact Tom Glander Digital at support@tomglander.com. Include the product name, your macOS version, and a short description of what happened.